FAQ
How long does shipping take?
Most orders will arrive within 7-10 business days, but some may take a bit longer
Are tracking services provided?
Yes! As soon as your order ships, you will be emailed with a tracking number.
How do I take care of my jewelry?
-
Avoid contact with water, perfume, or lotions.
-
Store them in the jewelry pouch or box provided.
-
Gently wipe with a soft, dry cloth after wearing.
With a little care, your jewelry will stay beautiful for a long time.
What is "Gold Filled?"
Gold-Filled looks, feels, and wears like solid gold because it has a solid layer of 14k gold bonded to its base metal. It is 100 times thicker than a gold plate and will not flake or tarnish like a gold plate. It can be worn in the shower and slept in. It is an affordable alternative to solid 14k gold and is great if you are sensitive to metals.
Do you offer real or plated jewelry?
We offer both! Each product description clearly mentions whether the item is made from solid gold, sterling silver, or gold/silver plating. All materials are carefully sourced for quality and durability.
Is your jewelry hypoallergenic?
Yes! Most of our pieces are made with hypoallergenic materials such as stainless steel, sterling silver, or 18K gold plating to minimize skin irritation.
Can I return or exchange my order?
Of course! We accept returns and exchanges within 14 days of delivery. Items must be unworn and in their original packaging.
Please contact us first so we can guide you through the quick return process.
What if my order arrives damaged?
We’re so sorry if that happens! Please contact us within 48 hours of receiving your order with photos of the item. We’ll send a replacement or issue a refund right away.
Can I cancel or change my order?
We can modify or cancel orders within 12 hours of purchase. After that, your order may already be in processing.
How can I reach Beza Jewelry support?
We’re here for you! Please visit our contact us page.
📩 Email: info@bezajewelry.com
🕒 We respond within 24 hours